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- Common User Satisfaction Survey - Harmonized User Satisfaction Survey -
a Cooperation Fund project, the Common User Satisfaction Survey allows for a common approach to carrying out surveys across participating IP offices. The project also allows for the cross-linkage of other CF projects, like Quality. An analysis of the completed survey will allow the participating office to: measure customer satisfaction, draw attention to areas for improvement, plan future work of the office; - eLearning – a tool providing online training for Small and Medium Enterprises (SMEs) on the importance of Intellectual Property Rights (IPRs). This e-Learning tool is divided into two main sections: "Why is Intellectual Property important", where you can find information about Intellectual Property throughout the different stages of production, and "What and How to protect" where you can find information targeted towards Small and Medium Enterprises (SMEs), covering the different types of Intellectual Property rights;
- Enforcement Database - an up-to-date database to help enforcement agencies to better identify counterfeit goods. The tool holds data on registered IP rights, contact information, supplementary product information and logistics. This information can be used by enforcement authorities in order to detect counterfeit products;
- Anti–Counterfeiting Intelligence Support Tool - with this tool enforcement, authorities can see how counterfeited goods are moving within the internal market so that they can use their resources more efficiently. The system enables end users (enforcement authorities, the EUIPO Observatory, etc.) to upload the relevant data via a user friendly interface.
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Due to the requirements of the Patent Attorneys Act, patent attorneys and applicants' data for the public courts have been made available in the system-to-system mode. For this purpose a comprehensive requirement analysis was carried out and a “list of patent attorneys and applicants” web service was implemented.
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In 2017, in PPO a new project was initiated to migrate all Microsoft Office licences licenses to a new Microsoft Office 2016 standard. The new licences licenses are to be implemented at all computers and laptops. The new standardizations will allow to implement automatic mechanisms for maintenance of all work stations working in the Office to be implemented.
In 2017, PPO purchased a new Data Protection System for further protection and control of patent data to avoid non-controlled outflow or unwanted access. The upgrade of anti-virus system Symantec End Point Protection to the level 14 MP2 was also performed.
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