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Specific software tools supporting business procedures within the Office: general description, characteristics, advantages, possible improvements:
Online Application portal Bespoke: A bespoke interactive cloud-based website for self-filers to file applications and manger existing IPRs: https://portal.ipaustralia.gov.au/login
B2B API channel allows : Allows professional IP service providers to submit applications and manage IPRs via APIs: https://www.ipaustralia.gov.au/tools-and-research/Professional-resources/APIs
Order Management Workbench (OMW) is an : An internal web-based interface which allows formalities staff to enter paper-based applications and manually correct issues and errors with filings. It is a bespoke java application.
Rights In One (RIO)is the : The primary business system for trade marks administration and examination. It runs on a PEGA Case Management system.
Madrid e-filingis : WIPO’s online platform for international applications. Australian customers can submit international applications using the platform. Access to the platform is integrated with the Online application portal.
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IP Australia’s legacy systems have been moved off-premises and moved into offsite, commercial, shared data centres and high available containerised architecture has been applied to majority of critical business applications.
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The primary business system is Rights In One (RIO) which runs in a cloud environment. Further information on RIO is provided elsewhere in this documentresponse.
Establishment and maintenance of electronic search file: file building, updating, storage, documents from other offices included in the search file:
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IP Australia provides useful links and information on a wide range of information related to intellectual property via IP Australia’s website (http://www.ipaustralia.gov.au/) including:
- https://www.ipaustralia.gov.au/tools-and-research/professional-resources/data-research-and-reports
- https://www.ipaustralia.gov.au/tools-and-research/business-resources
- https://www.ipaustralia.gov.au/trade-marks/what-are-trade-marks
Cooperation with universities, technology and innovation support centres, etc.:
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- Government departments and agencies – Commonwealth and State based programs that engage with IP Australia’s target audience. Often utilising These often use a Business Advisor network who have been trained in an ‘Introduction to IP’.
- Universities – early career researchers, undergraduate and industry collaborations, working with accelerator programs, undergraduate innovation courses, and higher degree programs.
- Peak Industry bodies – industry associations that represent small and medium enterprises; providing objective information that can be channelled through the associations, leveraging any Business Advisor network networks they have,.
- Direct – IP Australia provides webinars and resources designed for self-service on IP Australia’s website and promoted through social media and newsletters, aimed at the end-user/self-filer.
- Indigenous – IP Australia has a dedicated set of resources including videos, fact sheets and a call-back service – Yarnline – to support Indigenous business owners engaging with the IP system.
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Participation at relevant industry and government events for face-to-face engagement with small business owners and professional services individuals supporting small businesses.:
- Trade stand/ boothbooths;
- A5 and business card size collateral with QR codes linking to online education resources;
- Presentations and panel participation to demonstrate relevance of IP for business, IP within the innovation ecosystem, IP analytics for Government policy development, IP trends to support small business growth (success);
- Working with incubation hubs, accelerator programs and relevant conferences/expos, IP Australia provides information and demonstrates relevance of IP for start-ups and early-stage businesses.; and
- Developing new content targeted at educating start-ups and early-stage business on commercialisation, exporting and IP protection for digital innovations/inventions.
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Digital experience: The new IP Australia website was launched in late 2022. Following this, in In 2023 the Digital Services Team has been leading a continuous improvement program over six months, listening to customers as they tell us note what is working and where we improvement can improvebe made.
Education and training: training courses, e-learning modules (URLs), seminars, exhibitions, etc.:
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