<style>
/* ---------- Modal base ---------- */
#wipo-modal {
  position: fixed; inset: 0;
  display: flex; align-items: center; justify-content: center;
  opacity: 0; pointer-events: none;
  transition: opacity .18s ease-out;
  z-index: 9999;
}
#wipo-modal:target { opacity: 1; pointer-events: auto; }

/* Backdrop is an anchor so clicking it navigates to '#' (closing modal) */
#wipo-modal .wipo-backdrop {
  position: absolute; inset: 0;
  background: rgba(0,0,0,0.75);
  content: ""; display: block;
}

/* Modal content */
#wipo-modal .wipo-modal-content {
  position: relative;
  background: #ffffff;
  border-radius: 10px;
  max-width: 90vw; max-height: 90vh;
  box-shadow: 0 10px 30px rgba(0,0,0,0.4);
  overflow: hidden;
  transform: translateY(10px) scale(0.98);
  transition: transform .18s ease-out;
}
#wipo-modal:target .wipo-modal-content { transform: translateY(0) scale(1); }

/* Image fills modal */
#wipo-modal .wipo-modal-content img {
  display:block; width:100%; height:auto;
}

/* Close button */
#wipo-modal .wipo-close {
  position:absolute; top:10px; right:12px;
  font-size:22px; text-decoration:none; font-weight:700;
  color:#fff; background:rgba(0,0,0,0.55);
  padding:3px 10px; border-radius:8px;
}
#wipo-modal .wipo-close:hover { background: rgba(0,0,0,0.8); }

/* ---------- Hover preview over the words ---------- */
.wipo-hover {
  position: relative; display:inline-block;
}
.wipo-hover .wipo-hovercard {
  position: absolute;
  top: 1.6em; left: 0;
  display: none;
  background: #ffffff; border:1px solid #cbd5e1; border-radius:8px;
  box-shadow: 0 6px 18px rgba(0,0,0,0.25);
  padding: 6px; z-index: 50;
  max-width: 1520px; /* adjust preview size */
}
.wipo-hover .wipo-hovercard img {
  display:block; width:100%; height:auto; border-radius:6px;
}
.wipo-hover:hover .wipo-hovercard { display:block; animation: wipoFade .15s ease-out; }

/* Small pointer arrow */
.wipo-hover .wipo-hovercard::before {
  content: ""; position:absolute; top:-6px; left:14px;
  border-width: 6px; border-style: solid;
  border-color: transparent transparent #ffffff transparent;
}

/* Animation */
@keyframes wipoFade {
  from { opacity:0; transform: translateY(4px) scale(0.995); }
  to   { opacity:1; transform: translateY(0)    scale(1); }
}

/* Dark mode */
@media (prefers-color-scheme: dark) {
  #wipo-modal .wipo-modal-content { background:#0b1220; }
  .wipo-hover .wipo-hovercard { background:#0b1220; border-color:#334155; }
  .wipo-hover .wipo-hovercard::before { border-color: transparent transparent #0b1220 transparent; }
}
</style>

<!-- Clickable link that opens the modal -->
<p>A 
<span class="wipo-hover">
    <a href="#wipo-modal" style="color:#005b9e; font-weight:600; cursor:pointer;">Web contact Form</a>
    <span class="wipo-hovercard" aria-hidden="true">
      <img src="https://confluence.wipo.int/confluence/download/attachments/1640667157/image-2025-11-10_9-52-53.png?api=v2" alt="">
    </span>
  </span>
is available by clicking on the "contact us" link at the top right corner of any WIPO DAS webpage (<a href="https://www3.wipo.int/contact/en/area.jsp?area=das">WIPO DAS Support contact form</a>.)</p> 
</p>

<!-- MODAL (opens on click, closes on backdrop or ✕) -->
<div id="wipo-modal" role="dialog" aria-modal="true" aria-label="Contact Us preview">
  <!-- Backdrop is an anchor so clicking closes (goes to '#') -->
  <a class="wipo-backdrop" href="#" aria-label="Close dialog"></a>

  <div class="wipo-modal-content">
    <a href="#" class="wipo-close" aria-label="Close">✕</a>
    <img src="https://confluence.wipo.int/confluence/download/attachments/1640667157/image-2025-11-10_9-52-53.png?api=v2" alt="Contact Us screenshot">
  </div>
</div>












The Help Desk is closed on Saturdays and Sundays, as well as on non-working days at WIPO which are listed at: https://www.wipo.int/contact/en/holidays.html 

On reception of your email, a ticketing system will issue an incident number and will send an automatic reply to the source email address like this:

In some cases the automatic initial message is not immediate as we have to the source email address to the "contact list" of verified addresses. 

After that is done, for any new request, the notification will be automatically sent to your email.

After the ticket is issued, it will be assigned to an agent in out team to review and help with the resolution.  If the information is not clear you will be contacted, otherwise you will receive a new notification when the issue is resolved like this:

The email will include a message with the details of how the issue was resolved.