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- Topic 1: Workshop Objectives and Themes
- Topic 2: Update on the WIPO IP Office Business Solutions Division Technical Assistance Projects in the Asia and Pacific Region
- Topic 3: The Update on JPO's Activities on IT Business Services
- Topic 4: Information Technology (IT) Challenges in IP Office Business Operation, and Providing Online Services
- Topic 5: Update on WIPO IP Office Suite Cloud Service Development
- Topic 6: IPOPHL Bureau of Patents (BOP) - Onsite Demonstration and Presentation on Business functions, Online services, Front office and Back office IT systems
- Topic 7: IPOPHL Bureau of Trademarks (BOT) - Onsite Demonstration and Presentation on Business functions, Online services, Front office and Back office IT systems
- Topic 8: IPOPHL Management Information Service (MIS) - Presentation on IPOPHL IT Systems Management
- Topic 9: Intellectual Property Office of Viet Nam (IP Viet Nam) Presentation on Official Document Approval and Notification Process
- Topic 10: IPOPHL Presentation on Data Quality Improvement and Digitization Projects
- Topic 11: IP Viet Nam Presentation on Digitization Project
- Topic 12: Data Exchange with ASEAN PatentScope , and WIPO Global Databases, and Data Quality Issues
- Topic 13: Challenges in Processing Madrid, Hague, and PCT Applications
- Topic 14: WIPO IPAS Support for Madrid Designated Applications and PCT National Phase Entry Applications
- Topic 15: IP Viet Nam Presentation on Online Filing Services
- Topic 16: WIPO IPAS Cloud Functionality Demonstration
- Topic 17: WIPO File Cloud Functionality Demonstration
- Topic 18: WIPO Publish Cloud Functionality Demonstration
- Topic 19: IPOPHL Presentation on Copyright Registration Business Functions and IT system
- Topic 20: Current Practice and Statistics of Submissions and Requests for Certified Copy of Priority DocumentsÂ