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User guide contents:
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Unavailability of systems components
The DAS system as a whole depends on the IT systems of many different Offices, over which the International Bureau has no control.
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It may also delay the Office of Second Filing from successfully retrieving a copy of your application, but this should only affect you in extreme cases and you should always be given an opportunity to supply a paper certified copy, in the unlikely event that the system fails completely for any particular case.
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Lost Access Control Codes
If you lose your DAS access code for an earlier application filed at CN, EP, FI, JP, KR, NZ or US, please contact the Office where you filed that application.
If the application was filed at another DAS participating Office, contact the PCT eServices Help Desk for the access code to be resent to the e- mail address that you have provided for DAS purposes.
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Support
For any DAS related questions, please contact the PCT eServices Help Desk, available Monday to Friday from 09:00 until 18:00 Central European Time. Every attempt will be made to respond to questions within one business day.
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