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Trade Mark examination have fully embedded the new quality assessment process reviewing a proportion of high-risk cases in real time before they are issued to the customer.
We know how important our quality of service is to our customers. Over the last year we have been developing and trialling a measure to assess the quality of our work across the examination process in Trade Marks and Designs and searches, examinations and amendments in Patents. We are now in a position to be ale to publish our quality performance, which we will do on a quarterly basis from July 2024 via our Customer Service Standards page on the IPO website IPO customer service standards - GOV.UK (www.gov.uk). We intend to continue to develop this metric and consider how we can incorporate the customer view into our assessment process.
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