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Information on the following topics is desired:
○ Establishment of a Customer-Centered Civil Service System
Every year, KIPO formulates and implements plans to improve civil administration and related systems, systematically addressing and rectifying customer dissatisfaction.
To enhance the quality of civil administrative services, an annual intellectual property customer satisfaction survey is conducted.
KIPO operates a public idea contest on intellectual property information policy to gather citizens’ suggestions for improving patent administration systems and services, which are then utilized in policy formulation.
VI. INTERNATIONAL COOPERATION ACTIVITIES IN THE FIELD OF TRADEMARK INFORMATION
Information on the following topics is desired:
○ TM5 Cooperation Framework
In 2011, KIPO officially joined the existing TM3 cooperation framework between the United States, Japan, and Europe. Subsequently, in 2012, China officially joined, expanding the framework to TM5.
In 2023, as the chair country of TM5, KIPO hosted the Trademark and Design Forum, as well as the TM5 mid-term and annual meetings. These meetings discussed the direction of trademark systems to respond to changes in the trademark environment such as technological advancements like AI and the expansion of e-commerce.
○ Strengthening Bilateral Cooperation
In 2024, KIPO plans to hold director-level meetings with patent offices from countries including the United States, China, Japan, and Europe to discuss cooperation in intellectual property fields addressing global issues such as new technologies including AI inventions.
○ Region-Specific Tailored Cooperation
KIPO is expanding cooperation with regions such as ASEAN, the Middle East (including the UAE and Saudi Arabia), and Latin America.
VII. ACTIVITIES RELATING TO THE IMPLEMENTATION OF WIPO STANDARDS CONCERNING TRADEMARK INFORMATION
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