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Outline of main policies and plans aimed at development of trademark information activities and expected time frames for their realization
Trade Mark and Designs examination examination have fully embedded the new quality assessment process reviewing a proportion of high-risk cases in real time before they are issued to the customer.
We know how important our quality of service is to our customers. Over the last year we have been developing and trialling a measure to assess the quality of our work across the examination process in Trade Marks and Designs and searches, examinations and amendments in Patents. We are now in a position to be ale to publish our quality performance, which we will do on a quarterly basis from July 2024 via our Customer Service Standards page on the IPO website IPO customer service standards - GOV.UK (www.gov.uk). We intend to continue to develop this metric and consider how we can incorporate the customer view into our assessment process.
The office has recruited 47 trade mark examiners to keep up with customer demand and to maintain service standards.
The process for examiners to progress to senior examiners was reviewed, with amendments made to streamline the process whilst ensuring it was fit for purpose and incorporated relevant technical training courses.
New projects launched or resumed this year in the context of the policies and plans mentioned above, short description: aims, partners, tasks
In 2023/24, we consulted on our proposals for the second phase of our transformation programme. We will undertake the initial exploratory phases relating to our processes for trade marks and designs before we start designing and building them. We expect to pilot these services in late 2025.
Our new research IP service is working towards making our data more accessible than ever before with new ways to search, view and analyse it. Users will be able to take more informed decisions regarding their IP, so that it is easier to innovate in the UK.
Data relating to trade marks and designs will will be made available through this service in the next phase of our transformation programme.
The transformation project has created and delivered new MIBI reports using Power BI for trade marks, upgrading to a new platform for reports to be stored on, allowing for decommission of old platforms.
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