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Applicants are served on a one-stop-shop basis, using all available forms of information provision (service by telephone, e-mail and upon arrival at the SPB; provision of information on the SPB website). In 2020 another form was installed - remote video consultation via MS Teams program. The SPB paid a lot of attention to improving the quality of consultations and installed call recording and a topic-based query function that allows the applicant to select a relevant topic and faster get the answer they need.
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