Annual Technical Report on Patent Information Activities in 2020 submitted by Poland
I. GENERAL OVERVIEW OF RECENT DEVELOPMENTS IN PATENT INFORMATION ACTIVITIES CARRIED OUT BY THE OFFICE
Outline of main policies and plans aimed at development of patent information activities and expected time frames for their realization
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The PPO continued to maintain Patent Attorneys and Applicants List searchable. Only small adjustments in the data structure were introduced and the system was adopted adapted to existing legislation.
The PPO continued to provide public data concerning the protection of industrial property, publications as well as information on patent attorneys, etc. The address of the website on which we publish the data has changed, currently it is https://dane.gov.pl/pl. Due to the launch of the PUEUP platform, the data sent to this portal comes from the e-Search module.
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News page: https://uprp.gov.pl/pl/aktualnosci
II. SERVICES AND ACTIVITIES RELATED TO PATENT INFORMATION CARRIED OUT BY THE OFFICE
Information and support provided by the Office to applicants regarding filing on paper and/or e-filing (instructions, seminars, etc.) - URLs
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2) Within Register IP Info Center customer contacts (OSCC, CRM systems);
- 6 933 emails were received
- 24 962 calls were answered and performed (including the call back - 604)
(Patents and utility models: 4085, Trademarks: 14433, Industrial designs: 716)
- 64 meetings took place with examiners and at the Center of information
3) Identification and differentiation of customers (OSCC, CRM systems);
4) Carrying out customer satisfaction surveys (CRM system) - level of satisfaction 96%;
5) Analyses of the contacts (analyses, statistics - CRM, OSCC systems);
6) Keeping records and transferring customer requests (satisfaction, complaints, suggestions for improvement) (TRX system);
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The Digitisation Department prepares and makes available the translations of the European patents in an electronic version which are entered into the PPO databases and e-search engine. In 2020, the Department prepared 13736 translations of European patents into Polish.
III. SOURCES OF PATENT INFORMATION PROVIDED BY THE OFFICE
Main types of publications of the Office (patent applications, full text, first pages, abstracts, bibliographic data, granted patents, etc.), medium (on paper, on CDs, online - URLs)
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Information on the legal status is available in e-Search at: https://ewyszukiwarka.pue.uprp.gov.pl/search/simple-search
IV. ICT SUPPORT TO SERVICES AND ACTIVITIES RELATED TO PATENT INFORMATION CARRIED OUT BY THE OFFICE
Specific software tools supporting business procedures within the Office: general description, characteristics, advantages, possible improvements
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In 2020, the PPO maintained the Data Protection System in order to protect and control patent data to avoid uncontrolled outflow or unwanted access.
V. PROMOTION ACTIVITIES AIMED TO SUPPORT USERS IN ACCESS AND EFFICIENT USE OF PATENT INFORMATION
Patent library: equipment, collection management, network of patent libraries in the country, cooperation with foreign patent libraries
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In 2020, the PPO maintained a special Seventica service for non-verbal communication (using the service, the sounds of human language are immediately translated into sign language on a computer or a tablet). The aim of the project was to remove communication barriers among people with hearing deficiency.
VI. INTERNATIONAL COOPERATION ACTIVITIES IN THE FIELD OF PATENT INFORMATION
International exchange and sharing of patent information in machine-readable form, e.g., priority documents, bibliographic data, abstracts, search reports, full text information
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We continued cooperation with the Visegrad Patent Institute (WIP), expanded the website and developed the necessary functionalities of the application to handle the Institute's affairs.
VII. OTHER RELATED MATTERS
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