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The PPO continued to maintain Patent Attorneys and Applicants List searchable. Only small adjustments in the data structure were introduced and the system was adopted adapted to existing legislation.
The PPO continued to provide public data concerning the protection of industrial property, publications as well as information on patent attorneys, etc. The address of the website on which we publish the data has changed, currently it is https://dane.gov.pl/pl. Due to the launch of the PUEUP platform, the data sent to this portal comes from the e-Search module.
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2) Within Register IP Info Center customer contacts (OSCC, CRM systems);
- 6 933 emails were received
- 24 962 calls were answered and performed (including the call back - 604)
(Patents and utility models: 4085, Trademarks: 14433, Industrial designs: 716)
- 64 meetings took place with examiners and at the Center of information
3) Identification and differentiation of customers (OSCC, CRM systems);
4) Carrying out customer satisfaction surveys (CRM system) - level of satisfaction 96%;
5) Analyses of the contacts (analyses, statistics - CRM, OSCC systems);
6) Keeping records and transferring customer requests (satisfaction, complaints, suggestions for improvement) (TRX system);
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