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Annual Technical Report on Industrial Design Information Activities in 2021 submitted by Poland

I. GENERAL OVERVIEW OF RECENT DEVELOPMENTS IN INDUSTRIAL DESIGN INFORMATION ACTIVITIES CARRIED OUT BY THE OFFICE

Outline of main policies and plans aimed at development of industrial design information activities and expected time frames for their realization

In 2021, the PPO continued to maintain the new electronic services platform (PUEUP). The whole system includes the following modules that were fully implemented from the design phase to production and delivered with the infrastructure:

  • e-Baza-Wiedzy(e-Knowledge Base),
  • e-Profil(e-Profile),
  • e-Rejestry(e-Registers),
  • e-Wyszukiwarka(e-Search),
  • e-Powiadomienia(e-Notifications),
  • e-Płatności(e-Payments).

In 2021 the PPO launched a procedure of accelerated processing of applications regarding designs (the so-called Fast Track mode). Therefore, a new form for industrial designs was launched in the e-Profile module: Application for a protection right for an industrial design – fast track.

The following forms were available in the e-Profile module:

  • Application for a protection right for a trademark,
  • Application for granting the right in registration for an industrial design,
  • Application for granting a patent for an invention,
  • Application for a protection right for a utility model,
  • Application for a protection right for a trademark – fast track (new in 2021),
  • Application for granting the right in registration for an industrial design – fast track (new in 2021),
  • European patent validation,
  • Opposition to a trademark application,
  • Application for the publication of information on the invention / utility model at an earlier date,
  • Application for a priority document,
  • Response to the provision on the listing of goods and services,
  • Application for entry in the register (change of the authorized entity),
  • Indication of the goods for which the right of protection for a trademark is renewed,
  • Application for entry in the register (entry of information about the granted license),
  • Application for entry of a civil / registered pledge,
  • Application for an extract from the register,
  • Contact details form for notifications about the date of payment for the extension of the protection of exclusive rights,
  • General Correspondence form.

Customers of the PPO can submit applications on the forms available in the PUEUP e-Profile module, which is integrated with the Electronic Document Management System EZD.

The PPO plans to expand the functionalities of the electronic services platform (PUEUP) launched in 2020 in accordance with the needs and expectations of customers and users of the platform. New versions of BackOffice are constantly prepared in order to cover the examiners requirements.

In 2021, PPO continued to maintain the Intranet system based on Microsoft SharePoint Server 2013 Enterprise software.

The PPO continued to maintain Patent Attorneys and Applicants List searchable.

The PPO continued to provide public data concerning the protection of industrial property, publications as well as information on patent attorneys, etc. The address of the website on which we publish the data has changed, currently it is https://dane.gov.pl/pl.

Due to the launch of the PUEUP platform, the data sent to this portal comes from the e-Search module.

In 2021, the BackOffice system for trademarks and industrial designs was maintained, implementing various changes at the request of end users. In 2021, a new "fast track" procedure was implemented for trademarks and industrial designs.

In 2020, preparations for the production launch of API eSearch endpoints for PPO clients began. In 2021, a new endpoint was created in the e-Search API, which will enable the downloading of bibliographic data for industrial designs published in Patent Office News (WUP). 

From 2022 the PPO will use the aforementioned channel to provide bibliographic data in XML files contained in Bulletin of the Patent Office (BUP) and Communications of the Patent Office (WUP).

New projects launched or resumed this year in the context of the policies(plans) mentioned above, short description: aims, partners, tasks

In December 2021, the BackOffice system for trademarks and industrial designs was upgraded. The PPO did a fairly large extension of Backoffice with a new type of case - ICT - Integrated Circuit Topographies. Afterwards the functionality was tested and it appeared on production in June 2022.

In 2021, the project of a new ERP class system was launched. Thanks to the optimized processes implemented in the system, the settlement of fees and the extension of property rights would be improved.

In 2021, 7 electronic services were used as part of the new Electronic Services Platform (PUEUP):

  • e-Registry - viewing the entries entered in the registry and obtaining an excerpt from registry;
  • EP Validation - obtaining protection on the territory of Poland;
  • Expiration Date Notification - informing about the expiration date of protection;
  • Information Subscription - searching for information in defined sources maintained by UPRP (including automatic notifications based on user criteria);
  • e-Filing - applying for trademarks, patents, industrial designs registration to obtain an IP protection;
  • e-Submission - handling electronic correspondence during the whole IP lifecycle of trademarks, patents and industrial designs;
  • Changes in registry - management of records changes in registry (e.g. in case of extension of the protection, updating the owners, resignation from protection, changes in rights, pledges, licenses, etc.).

In 2021, as part of organizing the publishers of BUP and WUP and related documents (patent descriptions, descriptions of utility models, descriptions of industrial designs, descriptions of translations of European patents), a page of the PPO Bulletin and Communications was prepared on the PUEUP platform (under the Act on industrial property). The data was divided into years, months and publication numbers of BUP and WUP. For the WUP publication under the publication number, links to the descriptions lists in the e-Search were implemented.

Link to the website: https://uprp.gov.pl/pl/publikacje/biuletyn-i-wiadomosci-uprp

Main areas of industrial design information activities and related information and communication technology (ICT) practices which were in the focus of attention last year

The PPO is continuously developing the functionalities of the above-mentioned PUEUP modules in accordance with the needs and expectations of customers and users of                           the platform.

For the purpose of the e-Search, the PPO provided the user with the functionality of configuring and saving his own set of attributes, thanks to which the search will be carried out, visible by default after logging in.

Statistics: changes in terms of application filings and grants (registrations) with respect to previous year; trends or areas experiencing rapid changes

https://uprp.gov.pl/pl/o-urzedzie/statystyki/modul-statystyczny/wzory-przemyslowe

In 2021, the Polish Patent Office received 1174 industrial design applications under the national procedure (out of which 1152 by national and 22 by foreign entities). In 2021, a decline of 16% was recorded in comparison with 2020 when 1004 industrial design applications were submitted (out of which 988 by national and 16 by foreign entities).

Exclusive rights granted / entered into the register

2020

2021

Change (%) 2021:2020

Industrial designs

800

1 038

29.75

Rights in force as of 31 December

2020

2021

Change (%)  2021:2020

Industrial designs

8500

8 655

1.82

Other matters and useful links (URLs): annual report of the Office, news page, statistics, etc.

Statistics are accessed at the following URLs: https://uprp.gov.pl/pl/o-urzedzie/statystyki

This page consists of:

News page: https://uprp.gov.pl/pl/aktualnosci

II. SERVICES AND ACTIVITIES RELATED TO INDUSTRIAL DESIGN INFORMATION CARRIED OUT BY THE OFFICE

Information and support provided by the Office to applicants regarding filing on paper and/or e-filing (instructions, seminars, etc.) - URLs

The  PPO information and support options in 2021 included:

1) Via website: https://uprp.gov.pl (all information about patents, trademarks, designs, etc. and instructions e.g. "How to patent an invention or protect a utility model?");

2) Via telephone: (+48 22 579 05 55);

3) Via e-mail: https://uprp.gov.pl/pl/centrum-informacji

4) Via virtual information service window (Webex platform): https://uprp.gov.pl/pl/wirtualne-okno-obslugi-informacyjnej

5) Directly in the Front Office of the Patent Office of the Republic of Poland at the Cambridge Innovation Centre - Warsaw: https://uprp.gov.pl/pl/aktualnosci/informacje/front-office-urzedu-patentowego-rp-w-kampusie-innowacji##googtrans(pl|en)


Management of the contacts in 2021 (phone + mail) was performed through software:

1)      Personal contacts (CRM system):

- 473 meetings in PPO Front Office

- 29 meetings via virtual window

- 35 meetings in PPO Front Office in Cambridge Innovation Centre (2 hours a week)

(Patents and utility models: 149, Trademarks: 313, Industrial designs: 25)

2)      Within Register IP Info Center customer contacts (OSCC, CRM systems);

- 6 755 emails were received

- 23 488 calls were answered and performed (including the call back - 426) 

(Patents and utility models: 3 984, Trademarks: 15 917, Industrial designs: 802)

- 89 meetings took place with examiners and at the Center of information 

- 506 meetings via live-chat (only for logged PUEUP clients)

3)    Identification  and differentiation of customers (OSCC, CRM systems);

4)    Carrying out customer satisfaction surveys (CRM system) - level of satisfaction 95%;

5)    Analyses of  the contacts (analyses, statistics - CRM, OSCC systems);

6)    Keeping records and transferring customer requests (satisfaction, complaints, suggestions for improvement) (TRX system);

7)    Sending e-notifications about the expiry of the protection period of industrial property rights (PUEUP system):  14 403

The CRM system is shared between 14 departments in contact with the public. A change of version was introduced for:

- independent work with the contact, regardless of the fact who established the contact and possibility to change/edit the contact data;

- interfacing with other applications (Computer Telephony Integration, callback, meetings time and visits, virtual information service window and live-chat) to facilitate the customer relation management. Tool for measuring the customers’ satisfaction. IP Info Center has a non-verbal communication system to improve information service for deaf and hard hearing customers.

Availability of the application dossier in electronic form

Customers using PUEUP have access to application files which are sent electronically to the PPO. Customers may also use the forms available in the e-Profile module in order to submit applications in electronic form.

Classification and reclassification activities; classification system used, e.g., International Classification for Industrial Designs (Locarno Classification), other classification

In 2021, the PPO maintained the International Classification of Industrial Designs (Locarno Classification version 13).

III. SOURCES OF INDUSTRIAL DESIGN INFORMATION PROVIDED BY THE OFFICE

Main types of publications in the field of industrial design information, outline of the content (industrial design applications, design patents, registrations, etc.) and medium (on paper, on CDs, online - URLs)

Information on industrial designs is available on the website of the Office

Official Gazettes: main types of announcements, frequency of publication, medium (on paper, on CDs, online - URL), etc.

The official publications of the PPO (“Communications of the Patent Office” (WUP) with information on industrial designs registered in Poland) are available free of charge in PDF format on the webpage: https://uprp.gov.pl/pl/publikacje/biuletyn-i-wiadomosci-uprp.

In 2021, there were 1043 announcements on granted registration rights for industrial designs published.

Announcements containing ordinances of the President of the Polish Patent Office, official announcements and communications are published in the Official Journal of the Patent Office (https://uprp.gov.pl/pl/publikacje/dziennik-urzedowy-uprp ). Announcements regarding non-procedural matters, but connected to the Office's activity like: general information on the PPO's tasks, references, organizational structure, HR matters are published on the Internet version of "Biuletyn Informacji Publicznej" (Public Information Bulletin: https://uprp.gov.pl/pl/bip ) on the official PPO's website.  Many non-regular, important announcements are immediately published on the website.

Information products (coverage, medium, etc.) available to examiners, including external documentation and databases

In 2021, the following information products were available to examiners:

  • e-Search provides simple (full-text) search, advanced(deterministic) search and searching in collections of documents (PDF). The e-Search module contains bibliographic data and a list of collections:
    • Trademarks,
    • Inventions,
    • European Patents,
    • Supplementary Protection Certificate,
    • Utility Models,
    • Industrial Designs,
    • Topographies of Integrated Circuits.

The data is published free of charge on the website https://ewyszukiwarka.pue.uprp.gov.pl/search/simple-search (user interface in Polish, English and French).

  • Data on industrial designs stored in specialized internal databases of the PPO called BackOffice in which image information and bibliographic details are stored.

Information products (coverage, medium, etc.) and services available to external users; conditions of access (e.g., free of charge, subscription, etc.)

Online sources of industrial designs information include:

Legal status information (kind of information, coverage, medium, etc.)

In order to make entries on the legal status of exclusive rights protected on the territory of Poland, an industrial design register is held.  The register includes information necessary to establish the subject and scope of protection (e.g. date of filing, title), entity (or entities) entitled to rights concerning a given subject of protection (e.g. holders, licensees, securities, seizure) and other useful information (e.g. applications for revocation). Everyone who submits a relevant application and pays a fee to the account of the Office can obtain excerpts from the register.

Information on the legal status is available in e-Search at: https://ewyszukiwarka.pue.uprp.gov.pl/search/simple-search

The Experts in Polish Patent Office use external legal databases, like:

IV. ICT SUPPORT TO SERVICES AND ACTIVITIES RELATED TO INDUSTRIAL DESIGN INFORMATION CARRIED OUT BY THE OFFICE

Specific software tools supporting business procedures within the Office: general description, characteristics, advantages, possible improvements

The BackOffice is the main system for managing the procedures for granting and maintaining rights to trademarks and industrial designs in the PPO. BackOffice is the source system for many databases (search engines) and it is interconnected with other systems in   the PPO.

Hardware used to supporting business processes of the Office

The PPO uses workstations and notebooks with Microsoft Windows 10/11 Pro; multimedia tablets with Apple iOS and Android system; physical servers with Microsoft Windows Server 2016 Standard and virtual servers using Microsoft Windows Server 2019 Datacenter with Windows Server 2003, Windows Server 2003 R2, Windows Server, Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016 and Windows Server 2019 installed, SUSE Linux Enterprise Server 10/11/12, CentOS Linux 5/6/7/8, Oracle Linux 5/6/7, Debian GNU/Linux 6/7/8 and Ubuntu Server LTS, RedHat Enterprise Linux 7.x/8.x; hypervisor servers with VMware vSphere.

All of workstations, notebooks and servers are secured by Symantec antivirus.

All network connections are based on Cisco, FortiNet and Extreme Networks equipment with up to 700 Mb/s redundant access to the Internet (two separate Internet connections). The availability of services published on the Internet is supported by the FortiNet WAF cluster. Security is also provided by Forcepoint IPS and Fidelis Cybersecurity and Forcepoint antispam systems.

The server infrastructure is supported by local UPSs and secured by the main power supply unit for the PPO. The main IT infrastructure units are located in a secure server room equipped with a fire alarm, CCTV system, redundant air-conditioning and a technical floor.

Internal databases: coverage, updates, interlinks with external sources

Industrial design data is stored in specialized, regularly updated internal databases in which image information and bibliographic details are stored, for example:

  • The BackOffice system,
  • Databases supporting the process of publishing industrial design.

Most production databases are hosted by Microsoft SQL Server 2012 Enterprise, Microsoft SQL Server 2017 Enterprise and MySQL Server 4/5, PostgreSQL 9.

Administrative management electronic systems (register, legal status, statistics, and administrative support)

The BackOffice is a workflow-based system for dealing with trademarks and designs throughout the entire lifecycle of the process, from application to registration and publication. It also streamlines the work process by enabling users to create and monitor correspondence with customers. It is adopted to work together with Electronic Document Management System (EZD) which facilitates the processing of incoming and outgoing correspondence. External users have access to registers and information on legal status via the e-Search module. The Settlement Module (MR) is used as a supplementary system for managing fees and payments.

Other matters

The PPO maintained a professional call centre service based on Unify OpenScape Contact Centre Enterprise software and a new system of customer relationship management based on Microsoft Dynamics CRM Server 365 software.

The EZD system was integrated with The BackOffice in the field of exchanging correspondence and information about entities.

The public information request lists are stored in the EZD system.

The leading office software used for word processing and spreadsheet was: Microsoft Office 2016 Standard & Professional Plus and Apache OpenOffice 4.

In 2021, the PPO maintained the Data Protection System in order to protect and control industrial designs data to avoid uncontrolled outflow or unwanted access.

V. PROMOTION ACTIVITIES AIMED TO SUPPORT USERS IN ACCESS AND EFFICIENT USE OF INDUSTRIAL DESIGN INFORMATION

Publications related to different business procedures and industrial design information sources available to users, for example, books, brochures, Internet publications, etc.

As part of promotion of knowledge on industrial property, the Patent Office issues various publications such as guides, information and promotion brochures addressed to wide audience, among others to entrepreneurs, students, school youth.  Those publications are available free of charge in an electronic version and PDF format at: https://uprp.gov.pl/pl/publikacje/pozostale-publikacje-uprp . Their printed versions are available at the premises of the Office and distributed during various events organised by the PPO or in which the PPO participates.

Publication titles are as follows: Your world of intellectual property, What is intellectual property, Inventor's guide, Inventions in SMEs activity, Industrial designs in MSEs activity.  Use the past to create future, Industrial protection in a nutshell, Inventions in your house, Protection of industrial designs in Poland and in the European Union, to name a few.

Cooperation with universities, technology and innovation support centers, etc.

The Patent Office collaborates with various institutions in promoting knowledge on intellectual property (organisation of conferences, workshops, trainings, patronage of the PPO President over numerous initiatives etc.).

In 2021, the Office collaborated with the following entities, to name a few:

- collaboration with universities (Jagiellonian University in Kraków, University of Warsaw, Warsaw School of Economics, University of Łódź, Łódź University of Technology, Kielce University of Technology, Kraków University of Technology, Warsaw University of Technology, Wrocław University of Technology, AGH University of Science and Technology in Kraków, etc.);

- collaboration with science and business-related institutions, including The National Centre for Research and Development, Łukasiewicz Research Network, Association of Polish Inventors and Rationalisers, Polish Chamber of Patent Attorneys; Polish Investment and Trade Agency; National Information Processing Institute, Polish Development Fund, Polish Agency for Enterprise Development, Polish Craft Association, Institute of Industrial Design, Polish Confederation of Private Employers Lewiatan, Agency for Industrial Development S.A., etc.;

- collaboration with governmental administration institutions, including Ministry of Education and Science, Ministry of Economic Development and Technology, Ministry of Culture and National Heritage, Ministry of Finance, as well as local government authorities.

Education and training: training courses, e learning modules (URLs), seminars, exhibitions, etc.

In 2021, the PPO organised and co-organised, among others, the following events:

  • IPforYou seminar in cooperation with the EUIPO (17 February)
  • Alternative Dispute Resolution (ADR) for Information and Communication Technologies (ICT) Disputes (23 February)
  • Ideas Powered for Business seminar in cooperation with the EUIPO (18 February)
  • Conference on the occasion of the World IP Day “Protection of innovation in the enterprise – commercialisation in times of a pandemic” (26 April);
  • Webinar “We support Polish innovators (28 April);
  • Webinar “Tax solutions for research, development and innovation – IP Box preference” in cooperation with the Ministry of Finance (18 May)
  • Webinars „IP Protection at your fingertips” organised in cooperation with the Rural Housewives’ Association (27 May and 21 October);
  • 14th International Conference in the series of “Innovation and Creativity in Economy” dedicated to the topic “Business Reinforced by Design – in the COVID and post-COVID Era” (23 June);
  • Workshop “Implementation of adopted common practices: designation of inventor and examination of unity of invention” in cooperation with the European Patent Organisation (21 September);
  • Online training course organised in cooperation with the National Chamber of Patent Attorneys “Legal counsel as a representative before the PPO” (26-27 October);
  • Webinar „Protect and use – industrial property as part of the company's development” in cooperation with the Polish Craft Association (8 November);
  • Consultation and information online meeting “Global disputes on conditions of access to standard essential patents” (9 November);
  • Exhibition „Creative by nature” in the Poland Pavilion as EXPO 2020 Dubai (18 November – 1 December);
  • 19th edition of the annual competition for the best artistic poster as well postdoctoral, doctoral, master’s and student’s theses on the subject of industrial property protection and the 9th edition of a short movie and press release competition.

In 2021, the PPO maintained information in the e-Knowledge Base module on a specially prepared Educational Platform (Educational Platform, current address https://uprp.gov.pl/pl/platforma-edukacyjna) which is a compendium of knowledge about intellectual property issues. The target group includes enterprises (especially MSEs) and businesses related to public institutions (including schools of higher education) and other entities.

  • The Knowledge Zone includes information, publications and other materials addressed both to entities with advanced knowledge on IP issues as well as those ones looking for basic information on IP protection, procedures and management.
  • The training zone consists of 2 parts: beginner user and advanced user. For these users, training in intellectual property protection is available, which ends with a test verifying the acquired knowledge.

The Patent Information Centre Forum was prepared, a platform for exchanging experiences, knowledge, comments and opinions between Patent Information Centres and the Office.

Other activities

In 2021, the PPO maintained a special Seventica service for non-verbal communication (using the service, the sounds of human language are immediately translated into sign language on a computer or a tablet). The aim of the project was to remove communication barriers among people with hearing deficiency.


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