| HTML | ||
|---|---|---|
<style> /* Basic modal backdrop */ #wipo-modal { position: fixed; top: 0; left: 0; width: 100%; height:100%; background: rgba(0,0,0,0.75); display: none; align-items: center; justify-content: center; z-index: 9999; } /* Visible when targeted */ #wipo-modal:target { display: flex; } /* Modal content */ .wipo-modal-content { background: #ffffff; padding: 0; border-radius: 8px; max-width: 90%; max-height: 90%; box-shadow: 0Modal 4px 20pxbase rgba(0,0,0,0.4); position: relative; } /* Image styling */ .wipo-modal-content img { display: block; width: 100%; height: auto; border-radius: 8px; } /* Close button */ .wipo-close { position: absolute; top: 10px; right: 15px; font-size: 22px; text-decoration: none; color: #ffffff; background: rgba(0,0,0,0.5); padding: 4px 10px; border-radius: 6px; font-weight: bold; } .wipo-close:hover { background: rgba(0,0,0,0.8); } /* For dark mode */ @media (prefers-color-scheme: dark) { .wipo-modal-content { background: #0b1220; } } </style> <!-- Clickable link that opens the modal --> <p>A <a href="#wipo-modal" style="color:#005b9e; font-weight:600; cursor:pointer;">Web contact Form</a> is available by clicking on the "contact us" link at the top right corner of any WIPO DAS webpage (<a href="https://www3.wipo.int/contact/en/area.jsp?area=das">WIPO DAS Support contact form</a>.)</p> </p> <!-- Modal (hidden until :target is triggered) --> <div id="wipo-modal"> <div class="wipo-modal-content"> <a href="#" class="wipo-close">✕</a> <img src="https://confluence.wipo.int/confluence/download/attachments/1640667157/image-2025-11-10_9-52-53.png?api=v2" alt="Contact Us screenshot"> </div> </div> | ||
| HTML | ||
<style> /* ---------- Modal base ---------- */ #wipo-(applies to ALL modals) ---------- */ .wipo-modal { position: fixed; inset: 0; display: flex; align-items: center; justify-content: center; opacity: 0; pointer-events: none; transition: opacity .18s ease-out; z-index: 9999; } #wipo.wipo-modal:target { opacity: 1; pointer-events: auto; } /* Backdrop is an anchor so clicking it navigates to '#' (closing modal) */ #wipo.wipo-modal .wipo-backdrop { position: absolute; inset: 0; background: rgba(0,0,0,0.75); content: ""; display: block; } /* Modal content (shared) */ #wipo.wipo-modal .wipo-modal-content { position: relative; background: #ffffff; border-radius: 10px; max-width: 90vw; max-height: 90vh; box-shadow: 0 10px 30px rgba(0,0,0,0.4); overflow: hidden; transform: translateY(10px) scale(0.98); transition: transform .18s ease-out; } #wipo.wipo-modal:target .wipo-modal-content { transform: translateY(0) scale(1); } /* Image fills modal */ #wipo.wipo-modal .wipo-modal-content img { display:block; width:100%; height:auto; } /* Close button */ #wipo.wipo-modal .wipo-close { position:absolute; top:10px; right:12px; font-size:22px; text-decoration:none; font-weight:700; color:#fff; background:rgba(0,0,0,0.55); padding:3px 10px; border-radius:8px; } #wipo.wipo-modal .wipo-close:hover { background: rgba(0,0,0,0.8); } /* ---------- Hover preview over the words ---------- */ .wipo-hover { position: relative; display:inline-block; } .wipo-hover .wipo-hovercard { position: absolute; top: 1.6em; left: 0; display: none; background: #ffffff; border:1px solid #cbd5e1; border-radius:8px; box-shadow: 0 6px 18px rgba(0,0,0,0.25); padding: 6px; z-index: 50; max-width: 520px; /* adjust preview size */ } .wipo-hover .wipo-hovercard img { display:block; width:100%; height:auto; border-radius:6px; } .wipo-hover:hover .wipo-hovercard { display:block; animation: wipoFade .15s ease-out; } /* Small pointer arrow */ .wipo-hover .wipo-hovercard::before { content: ""; position:absolute; top:-6px; left:14px; border-width: 6px; border-style: solid; border-color: transparent transparent #ffffff transparent; } /* Animation */ @keyframes wipoFade { from { opacity:0; transform: translateY(4px) scale(0.995); } to { opacity:1; transform: translateY(0) scale(1); } } /* Dark mode */ @media (prefers-color-scheme: dark) { #wipo.wipo-modal .wipo-modal-content { background:#0b1220; } .wipo-hover .wipo-hovercard { background:#0b1220; border-color:#334155; } .wipo-hover .wipo-hovercard::before { border-color: transparent transparent #0b1220 transparent; } } </style> <p> Web Form contact: <!-- HOVERText PREVIEWwith +hover CLICKpreview TO OPEN MODAL+ click-to-open modal --> <p> A <span class="wipo-hover"> <a href="#wipo-modal" style="color:#005b9e; font-weight:600; cursor:pointer;">contact>Web contact us<Form</a> <span class="wipo-hovercard" aria-hidden="true"> <img src="https://confluence.wipo.int/confluence/download/attachments/1640667157/image-2025-11-10_9-52-53.png?api=v2" alt=""> </span> </span> is available by clicking on the "contact us" link at the top right corner of any WIPO DAS webpage (<a href="https://www3.wipo.int/contact/en/area.jsp?area=das">WIPO DAS Support contact form</a>). </p> <!-- MODAL (opens on click, closes on backdrop or ✕) --> <div id="wipo-modal" role="dialog" aria-modal="true" aria-label="Contact Us preview"> <!-- Backdrop is an anchor so clicking closes (goes to '#') --<p> While filling the form, please select which <span class="wipo-hover"> <a href="#wipo-modal2" style="color:#005b9e; font-weight:600; cursor:pointer;">sub-topic</a> <span class="wipo-hovercard" aria-hidden="true"> <img src="https://confluence.wipo.int/confluence/download/attachments/1640667157/image-2025-11-10_9-53-31.png?api=v2" alt=""> </span> </span> matches your request; it will help identify the type of support that is needed. </p> <!-- MODAL 1 --> <div id="wipo-modal" class="wipo-modal" role="dialog" aria-modal="true" aria-label="Contact Us preview"> <a class="wipo-backdrop" href="#" aria-label="Close dialog"></a> <div class="wipo-modal-content"> <a href="#" class="wipo-close" aria-label="Close">✕</a> <img src="https://confluence.wipo.int/confluence/download/attachments/1640667157/image-2025-11-10_9-52-53.png?api=v2" alt="Contact Us screenshot"> </div> </div> | ||
| Section | ||
| Column | Info |
<!-- MODAL 2 -->
<div id="wipo-modal2" class="wipo-modal" role="dialog" aria-modal="true" aria-label="Sub-topic preview">
<a class="wipo-backdrop" href="#" aria-label="Close dialog"></a>
<div class="wipo-modal-content">
<a href="#" class="wipo-close" aria-label="Close">✕</a>
<img src="https://confluence.wipo.int/confluence/download/attachments/1640667157/image-2025-11-10_9-53-31.png?api=v2" alt="Sub-topic screenshot">
</div>
</div>
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On reception of your email, a ticketing system will issue an incident number and will send an automatic reply to the source email address like this:
| Note |
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In some cases the automatic initial message is not immediate as we have to add the source email address to the "contact list" of verified addresses (this is done manually once we detect the pending request). After that is donecorrected in the system, for any new request, the notification will be automatically sent to your email. |
After the ticket is issued, it will be assigned to an agent in out team to review and help with the resolution. If the information is not clear you will be contacted, otherwise you will receive a new notification when the issue is resolved like this:
The email will include a message with the details of how the issue was resolved.
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