A Web contact Form is available by clicking on the "contact us" link at the top right corner of any WIPO DAS webpage (WIPO DAS Support contact form.)
On reception of your email, a ticketing system will issue an incident number and will send an automatic reply to the source email address like this:
In some cases the automatic initial message is not immediate as we have to the source email address to the "contact list" of verified addresses.
After that is done, for any new request, the notification will be automatically sent to your email.
After the ticket is issued, it will be assigned to an agent in out team to review and help with the resolution. If the information is not clear you will be contacted, otherwise you will receive a new notification when the issue is resolved like this:
The email will include a message with the details of how the issue was resolved.
